My Maybank ATM card war barred because it was inactive for 1 year. I called the service center but was told that i need to go the any of the Maybank branches to activate the ATM card.
At the branch, i was told that i need to do a withdrawal at the counter in order to activate the card. Eventhough i didnt need to do any withdrawal, i complied. At the counter, the cashier told me to fill up another form to change the status, from a client with a bank book to one without book since i did not bring my book. While i hated from going down to ground floor again to take & fill up another form, i still complied. Then the cashier passed my documents to his superior for his authorisation, i guessed. I was told that i still cant withdraw my money nor activate my ATM card because i didnt bring my bank book. Anyway they can consider my bank book is lost by asking me to fill up another form and pay RM 15.00 for the process so that i can withdraw my money. Fed up with all the nonsense, i asked can i close my account so that i can get back MY money, the officer said i still need to pay RM 15.00 because there is no bank book!!!! Am i still in Malaysia or what??? If this is not a daylight robbery, i dont know what is????
I called Bank Negara to seek their clarification on whether this is Bank Negara's ruling, one Pn Hamidah assured me it wasn't and asked me to call Pn Mahani from Maybank Customer Service Dept. Pn Mahani was puzzled too on why the officer could not approve my withdrawal or activate my ATM card since i went to my home branch, the same branch that maintain my account, the one and only Maybank branch in Jalan Hang Tuah ,Melaka!
Dear Maybank,
There are a few things that i dont understand:
1. MyKad is supppose a proof that i am who i am. The cashier has put in my MyKad in the card reader TWICE, took my thumbprint TWICE!!!! If this is still not a good enough verification, what else Maybank needs???? Do i need to bring my forefathers, my relatives, my friends, my MP,.....to prove i am who i am!
2. I wonder what a bank book can prove that my MyKad couldnt???? Why in the world that you need my bank book when i was there personally, letting you check my thumbprint...TWICE and with my valid Mykad?
3. I just need my ATM to be reactivated in the first place! I did not ask you to authorise any withdrawal nor approve a RM 1,000,000 loan! I just need you to activate my ATM card so that i can withdraw MY MONEY, MYSELF at the ATM machine! If i can activate my credit cards through telephone calls, i am sure i could activate my ATM card when i personally went to your bank,no?
At the branch, i was told that i need to do a withdrawal at the counter in order to activate the card. Eventhough i didnt need to do any withdrawal, i complied. At the counter, the cashier told me to fill up another form to change the status, from a client with a bank book to one without book since i did not bring my book. While i hated from going down to ground floor again to take & fill up another form, i still complied. Then the cashier passed my documents to his superior for his authorisation, i guessed. I was told that i still cant withdraw my money nor activate my ATM card because i didnt bring my bank book. Anyway they can consider my bank book is lost by asking me to fill up another form and pay RM 15.00 for the process so that i can withdraw my money. Fed up with all the nonsense, i asked can i close my account so that i can get back MY money, the officer said i still need to pay RM 15.00 because there is no bank book!!!! Am i still in Malaysia or what??? If this is not a daylight robbery, i dont know what is????
I called Bank Negara to seek their clarification on whether this is Bank Negara's ruling, one Pn Hamidah assured me it wasn't and asked me to call Pn Mahani from Maybank Customer Service Dept. Pn Mahani was puzzled too on why the officer could not approve my withdrawal or activate my ATM card since i went to my home branch, the same branch that maintain my account, the one and only Maybank branch in Jalan Hang Tuah ,Melaka!
Dear Maybank,
There are a few things that i dont understand:
1. MyKad is supppose a proof that i am who i am. The cashier has put in my MyKad in the card reader TWICE, took my thumbprint TWICE!!!! If this is still not a good enough verification, what else Maybank needs???? Do i need to bring my forefathers, my relatives, my friends, my MP,.....to prove i am who i am!
2. I wonder what a bank book can prove that my MyKad couldnt???? Why in the world that you need my bank book when i was there personally, letting you check my thumbprint...TWICE and with my valid Mykad?
3. I just need my ATM to be reactivated in the first place! I did not ask you to authorise any withdrawal nor approve a RM 1,000,000 loan! I just need you to activate my ATM card so that i can withdraw MY MONEY, MYSELF at the ATM machine! If i can activate my credit cards through telephone calls, i am sure i could activate my ATM card when i personally went to your bank,no?
Maybe i should start bringing my Maybank book instead of Mykad!!!
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